TREW FAQs Related to COVID-19 Coronavirus
TREW's teammates are our greatest asset. Teammates, their families and our customers are our top priorities. As the COVID-19 outbreak continues to evolve, TREW remains focused on employee safety and well-being, and continuing to deliver results for our customers.
Message from TREW’s CEO
We thank everyone for your efforts as we balance between our customer commitments and our obligations to each other and our community. The words that currently come to mind are “duty, honor, country”: We have a duty to each other to listen, act and protect. Our families and teammates internal and external to Trew depend on it. We honor our health and those who are in care of our wellbeing. As a country and worldwide, there are many organizations that are removing barriers to limit the spread of COVID-19 and lessen the impact it brings. We are doing the same.
Our business is distribution and fulfillment. Our customers need our products and services to distribute products to people like you and me. Healthcare. Food. Clothing. Coffee. You name it. We play a vital role in distribution and fulfillment in North America. It’s our responsibility to support our customers who make this happen.
We have a job to do. We must be diligent in carrying out our work in a safe and responsible way. Our management team will continue to monitor the situation aggressively and change practices given the situation we are under.
Respectfully,
Mark Tefend
Chief Executive Officer
Trew, LLC
We continue to monitor the COVID-19 situation hour-by-hour, and the effect it may have on our teammates, business, customers and vendors. The following outlines the current status and frequently asked questions about TREW facilities, manufacturing, and service. This information will be updated regularly.
How do shelter-in-place directives impact operations?
Trew, Hilmot and TKO operations are “Essential Businesses” as defined in the federal guidelines and the state Orders. As such, we are permitted to provide critical and necessary automated material handling solutions that other Essential Businesses rely on to provide life-sustaining goods for the safety, sanitation, and welfare of the general public.
We remain open for business, and our responsibility and commitment to support our customers and take care for our teammates remains firm. We continue to follow the steps outlined below to ensure team member safety while upholding our commitments to customers.
Does TREW have a documented Business Continuity Plan that includes Pandemic Planning?
Yes. We have policies and a playbook that clearly communicates operational plans and teammate precautions to be taken. The policies have been enacted and are aligned with recommendations and guidance from the Centers for Disease Control (CDC), World Health Organization (WHO), and Occupational Safety and Health Administration (OSHA).
What steps has TREW taken?
We are taking care of our team members to ensure their safety while upholding our commitments to customers. We will continue to follow CDC, WHO, OSHA and state and federal health officials.
TREW’s IT infrastructure allows us to use collaboration tools to work-from-home or remotely. Our teammates are asked to cancel all non-essential travel, use safe travel alternatives when supporting customers, use the sanitizing products supplied in our facilities, follow general hygiene protocols. We are supporting our more susceptible teammates with healthcare resources and additional reasonable accommodations.
We believe we have a duty to each other to listen, act and protect. Our families and teammates internal and external to Trew depend on it. We honor our health and those who are in care of our well being. We have enacted a policy in this heighten time of need to enable our teammates to volunteer in their communities in support of healthcare services combating COVID-19 with pay.
How does TREW’s Policy Impact My Project?
We are not experiencing project or service delays due to COVID-19 related issues.
Our teammates are our greatest asset. We are taking appropriate measures to ensure their safety while upholding our commitments to customers.
We have and will continue to work closely with our supply chain and subcontractors.
We recommend continued clear and frequent communications between our clients’ and our project management teams to address any issues coordinating site or project activity.
How will TREW partner with clients to take appropriate precautions?
We recommend continued clear and frequent communications between our and our clients’ project management teams to address any issues coordinating procedures or project activity.
If an effort to help our client's take care of their teammates, we have asked our teammates to adhere to the client's policies as well as TREW's while onsite.
Are TREW’s supply chain or product lead times impacted?
We have and continue to work closely with our supply chain and do not currently have any disruptions in material supply.We have reached out to our long-standing suppliers, partners and service providers, staying abreast of their source of supply and sustained level of commitment.
Are TREW physical locations continuing to operator?
Yes. Our Mason Ohio, Milwaukee Wisconsin and Ontario Canada locations are continuing to operate with normal business hours.
Are TREW support services available?
Our in-house 24x7 technical support team is staffed and ready to support you. The team is accessible by phone call, email, online form submission, or a chat. For more information please see: https://www.trewautomation.com/support
Who should I contact if I have additional questions?
If you are a client with an active project, please direct your questions to your Trew project manager. For all other inquiries please contact us by email at info@trewautomation.com or telephone at 1-800-571-8739.
